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Payment, invoicing and ancillary costs
How much does a ride with a Dott, Lime or Voi vehicle cost?
The payment is refused. What should I do?
The 3D Secure verification didn't work. What should I do?
What is pre-authorised payment?
What payment methods are accepted to book a bike or scooter?
Where can I find my bike and scooter ride history?
I used a Dott, Lime or Voi vehicle. How do I get my invoice?
I've been billed for a ride I didn't manage to complete. What should I do?
I would like to request a refund for a scooter or bike ride, how can I do that?
Why was I given a ticket for my ride?