Legal Information

Publisher

RATP Smart Systems, SAS with share capital of 100,000,000 euros, Bobigny Trade and Companies Register B 519 874 598. Registered office: 8, avenue Montaigne, Immeuble Maille Nord II, 93 160 Noisy Le Grand Intra-community VAT: no. FR91 519 87 45 98. Tel.: +33 1 58 78 62 40 (cost of a non-premium local call) E-mail: [email protected].

Publication Director: Mr. Rémy REDEUILH, President of RATP Smart Systems

Hosting provider

This site is hosted exclusively on datacenters in Europe (Ireland and Germany) operated by Amazon Web Services (AWS): Amazon Web Services LLC P.O. Box 81226 Seattle, WA 98108-1226

The website « Bonjour RATP » is offered by RATP Smart Systems (hereinafter « RSS »), a Simplified Single-Shareholder Joint-Stock Company with share capital of 45,000,000 euros, registered with the Bobigny Trade and Companies Register under number B 519 874 598, whose registered office is located at 8, avenue Montaigne in Noisy Le Grand (93 160), represented by Mr. Rémy REDEUILH, in his capacity as President.

The conditions for accessing and using the Site are defined by these general terms of use (hereinafter the « GTU »).

These GTU are supplemented by the Personal Data Policy and our Cookie Management Policy.

Any use of the Site is subject to compliance with the general terms of use. The User acknowledges having read the GTU established by RATP Smart Systems in connection with the use of the Site.

Conditions for access to the Site

The Site is accessible on the internet from a computer or tablet and on mobile from a smartphone.

The Site is accessible free of charge, without any subscription requirement, to any User with internet access. The User is financially responsible for the costs enabling use of the Site (computer equipment, software, internet access, etc.)

Access to the Site is valid for an unlimited period, without prejudice to RATP Smart Systems' right to close it unilaterally, at any time and without notice, reason, or compensation.

However, fraudulent use of the Site or use that violates the GTU may result in the blocking and deletion of access to said Site for the User concerned by RATP Smart Systems, without prior notice and with immediate effect.

Availability of the Site

The Site is accessible 24 hours a day, 7 days a week, except in cases of force majeure or matters beyond the control of RATP Smart Systems.

RATP Smart Systems reserves the right to suspend, limit, or interrupt, without notice, partial or full access to the Site, in particular to carry out maintenance operations, updates, or for any other reason.

RATP Smart Systems undertakes to exercise all due care and diligence necessary for access to the Site; nevertheless, RATP Smart Systems shall under no circumstances be liable for interruptions and resulting damages of any kind.

The User acknowledges that RATP Smart Systems may modify or terminate the features of the Site at any time, without notice and without the User having any recourse against RATP Smart Systems.

Conditions of use

The Site is intended solely for personal use of its services and excludes any professional use of its services for profit unless expressly authorized in writing in advance by RATP Smart Systems.

When browsing the Site, the User undertakes to comply with all applicable legislation and these general terms of use.

The User undertakes to use the Site and its services for lawful and private purposes. Any misuse or attempt to commit a fraudulent act using the Site against RATP Smart Systems or its partners is prohibited.

What services are offered by the Site?

The Site offers its users (hereinafter the « User(s) ») a service allowing access to general and personalized information related to traffic concerning the various mobility solutions available on urban transport networks.

Intellectual property

RATP Smart Systems declares and guarantees that it is the holder of all intellectual property rights relating to the Site.

Access to and use of the Site transfer no ownership rights to the User; RATP Smart Systems remains the exclusive holder of ownership rights relating to the Site.

Thus, in accordance with the provisions of article L122-4 of the Intellectual Property Code, all elements accessible on the Site (text, logo, map, trademark, icon, video, sounds, etc.) and all components may not be represented or reproduced, in whole or in part, on any medium whatsoever, without the express prior authorization of RATP Smart Systems.

RATP Smart Systems grants the User of the Site the right to use the Site for private needs, excluding any profit-making use and excluding any other right. For any professional use, the User must obtain the prior express written authorization of RATP Smart Systems.

Failure to comply with this prohibition constitutes an act of infringement that may incur the User's civil and/or criminal liability, RATP Smart Systems reserving the right to bring legal proceedings against any User who has failed to comply with this prohibition.

Hyperlinks

A User may create hyperlinks except to sites publishing information and/or content of an illegal nature and/or in particular of a political, religious, or pornographic nature.

The Site may contain links to other websites; as RATP Smart Systems has no control over the content of these sites, it cannot under any circumstances be held liable for their content. Likewise, RATP Smart Systems cannot be held liable for damages of any kind resulting from consultation of these sites.

Finally, RATP Smart Systems, within the limits permitted by law, cannot be held liable in the event that the content of said other sites violates the legal and regulatory provisions in force.

Changes to the GTU

The User is informed that the GTU may be modified at any time and unilaterally by RSS, in particular to comply with all legal and/or technical developments.

In such a case, RSS undertakes to inform the User of changes made to the services and/or the GTU by any written means that RSS deems appropriate, and in particular by email or by means of a special notice on the Site.

Personal data

When browsing the Site, personal data concerning Users are collected and processed by RSS, its subcontractors, and its partners through the collection of personal data and cookies.

All information and rights relating to the processing of personal data and cookies carried out on the Site are available in our Personal Data Policy and on our page Cookie Management Policy.

Liability and Warranty

RSS liability and warranties

RSS cannot be held liable for any misinterpretation or improper execution of the Site's GTU.

RSS undertakes to use its best efforts to protect information circulating on the Site. Nevertheless, the User acknowledges that it is impossible to guarantee total security for transmitted data. Consequently, RSS cannot be held liable for incidents that may result from such transmission.

RSS undertakes to exercise all due care and diligence necessary to provide a quality service, in particular by publishing precise, accurate, and up-to-date information on the Site. Nevertheless, RSS cannot guarantee total reliability of its Site. In particular, information may be modified or updated at any time without notice.

RSS cannot be held liable for: • anomalies, errors, or bugs, nor that these can be corrected or that the Site will operate without interruption or breakdown; • the impossibility of accessing the Site and any type of foreseeable or unforeseeable damage, material or immaterial, resulting from the use of or total or partial inability to use the Site; • malfunctions attributable to Partners' software; • RSS cannot be held liable for the content of websites linked to the Site, nor for any damage of any kind resulting therefrom; • omissions, inaccuracies, and deficiencies that the Site may contain, whether caused by RSS or by third parties or partners providing such information.

User liability and warranties

When using the Site, the User undertakes not to violate the legislative and regulatory provisions in force, proper internet practices, netiquette, and the GTU.

Likewise, the User undertakes to comply with the general terms of use of the Site; failing this, the User shall be liable to RSS and/or third parties for any material or immaterial, direct and/or indirect prejudice of any kind whatsoever caused by the User or the User's agents.

Any failure to comply with the GTU may result in legal proceedings and sanctions against the User. In particular, the User shall be required to indemnify RSS, its subcontractors, its partners, and the host against any request, claim, and/or action of any kind resulting from violation of said provisions.

Furthermore, it is the User's responsibility to implement all possible means to preserve the confidentiality of data transmitted to RSS.

Invalidity of a clause

If one of the clauses of the GTU is invalid, RSS and the User agree that it shall be deemed unwritten, without this affecting the validity of the other provisions. Applicable law and competent jurisdiction.

In the event of any difficulty or dispute between RSS and the User resulting from the interpretation, performance, or non-performance of the GTU, RSS and the User undertake to seek an amicable solution within a reasonable period.

Failing an amicable solution, any dispute relating to the performance, non-performance, or interpretation of the general terms of use shall be submitted to the competent courts within the jurisdiction of the Paris Court of Appeal.

The site « Bonjour RATP » (hereinafter the « Site ») is offered by RATP Smart Systems (hereinafter « RSS »), a Simplified Single-Shareholder Joint-Stock Company with share capital of 45,000,000 euros, registered with the Bobigny Trade and Companies Register under number B 519 874 598, whose registered office is located at 8, avenue Montaigne in Noisy Le Grand (93 160), represented by Mr. Rémy REDEUILH, in his capacity as President.

The conditions for accessing and using the Site are defined by the General Terms of Use (hereinafter the « GTU »), which are supplemented by this Personal Data Policy and the Cookie Management Policy.

Personal data

When you use the Site, we may collect and process your personal data (hereinafter the « Personal Data »).

We are very committed to respecting your privacy and protecting your Personal Data.

The purpose of this Personal Data Policy is to inform you about how we use your personal data, in compliance with applicable French and European legislation, in particular Law No. 2018-493 of 20 June 2018 relating to the protection of personal data (hereinafter the « Personal Data Protection Law ») and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such Personal Data (hereinafter the « GDPR ») (hereinafter together the « Applicable Regulations »).

This Policy is supplemented by our cookie management policy available at the following URL: https://www.bonjour-ratp.fr/en/informations-legales#cookies

Identity of the data controllers

With regard to the collection of Personal Data, the information provided to Users (hereinafter the « User(s) » or « you » or « your »), and the effective implementation of your rights, the controller of your Personal Data is RATP Smart Systems.

RATP Smart Systems is a Simplified Single-Shareholder Joint-Stock Company, whose registered office is located at Immeuble Maille Nord II, 8 Avenue Montaigne, 93160 Noisy-le-Grand, registered with the Bobigny Trade and Companies Register under number 519 874 598.

Categories of data collected

As part of the services offered via the Site, we may collect the following types of Personal Data:

• Data that you provide or that result from your use of the Site, such as, for example, when you enter route and map requests;
• Technical data relating to Users' browsing and interactions, such as technical data relating to the terminal used.

Purposes and legal bases for processing

Your Personal Data are collected and/or processed when you use our online services for the following purposes:

• Carrying out general information operations about urban transport networks across different mobility options, by email. Legal basis: This processing is based on RSS's legitimate interest and aims to provide online services tailored to your needs
• Carrying out personalized information operations related to traffic on urban transport networks across different mobility options. Legal basis: This processing may only be carried out on the basis of your consent
• Carrying out, based on surveys, contests, statistics and profiling on customers as well as customer browsing data, loyalty, promotional and Bonjour solicitation operations through the scheduled sending of a targeted email newsletter and offers from its partners. Legal basis: This processing may only be carried out on the basis of your consent
• Carrying out commercial prospecting actions (including contests) for the purpose of acquiring new customers. Legal basis: This processing may only be carried out on the basis of your consent
• Carrying out satisfaction surveys and customer studies (including surveys in particular), related to improving the services offered. Legal basis: This processing is based on RSS's legitimate interest and aims to provide online services tailored to your needs
• Transfer of personal data as part of commercial partnerships. Legal basis: This processing may only be carried out on the basis of your consent
• Processing and interpreting traffic data recorded on the information system to improve the operation of the Site and resolve incidents. Legal basis: This processing is based on RSS's legitimate interest and aims to provide online services tailored to your needs
• Managing requests to exercise rights and questions regarding Personal Data. Legal basis: This processing is based on RSS's legitimate interest and aims to provide online services tailored to your needs

Recipients of your Personal Data

The Personal Data collected and/or processed when you use our online services are intended for RSS subcontractors and service providers, and where applicable RSS partners.

RSS partners are:

• RATP Group;
• Régie autonome des transports parisiens (RATP).

Email tracking - Pixel

Tracking pixels are a tracking method usually implemented in the form of a small image (1 pixel by 1 pixel), integrated into a website or an email and invisible to the user.

Loading this image, whose name contains a user identifier, makes it possible to know that the tracked user has visited a page or read an email.

Pixels are used for various purposes such as: personalizing communication according to users' interests, measuring audience, improving the proper receipt of emails (also called measuring « deliverability »), etc.

Here are the purposes for which email tracking pixels are used:

Analysis of email open rates for deliverability purposes: we use tracking pixels to know whether you open emails and the date on which you do so in order to establish distribution statistics and undertake the actions (adjusting frequency or stopping sends) necessary to manage mailing lists.

Analysis of email open rates to measure and optimize campaign performance: we use tracking pixels to know whether you open emails, the time at which you do so, as well as information about the terminal you use in order to personalize message content, adjust sending frequency, or the communication channel used.

Creation of recipient profiles based on expressed preferences and interests in order to target you in contexts other than emails: we use your preferences (for example, the emails you have opened or the topics that interest you) to offer you suitable content or advertisements on other sites, applications, or communication channels. These trackers allow us to know whether you open emails, the time at which you do so, as well as to obtain information about the terminal you use.

Detection and analysis of suspected fraud: we use tracking pixels to detect and analyze suspected fraud. These trackers allow us to know whether you open emails, the time at which you do so, as well as to obtain information about the terminal you use.

Data relating to the terminal and connection to the Site

Data relating to the User's connection settings and terminal, collected or processed when using the Site, are intended for RSS, its subcontractors and partners, in order to enable the design, implementation, use, management and improvement of the services offered, in particular to adapt the display of Site content and promotional offers to the User's terminal settings, enable content personalization on the Site, collect statistics to optimize the features of our services and media, and store preferences and settings. You have access to the complete list of trackers used by the Site in the Cookie Management Policy.

RSS undertakes to transfer data only to third parties located within the European Union or in non-European countries that benefit from an adequacy decision issued by the European Commission or under a contractual mechanism compliant with the applicable regulations.

What are your rights regarding your Personal Data?

In accordance with the Applicable Regulations, subject to an express request and proof of your identity to RSS, you have a right of access to your Personal Data and, where applicable, a right to rectification, a right to object, a right to erasure, as well as a right to portability, under the conditions of the Applicable Regulations.

You also have the right to object to the processing of your Personal Data. If you exercise your right to object, RSS will cease processing the Personal Data, unless there are legitimate and compelling grounds for the processing, or to ensure the establishment, exercise or defense of its legal rights, in accordance with the Applicable Regulations.

You may also, subject to the conditions of the Applicable Regulations, request restriction of the processing of your Personal Data. When the processing of your Personal Data is based on your consent, you may withdraw your consent at any time.

either by the means made available to you by us:

• with regard to commercial newsletters: by clicking the unsubscribe link. In this case, RSS undertakes no longer to send you commercial newsletters
• with regard to personalization and cookies: by using the cookie management tool made available to you in the « Privacy » menu on the Site and in the Cookie Management Policy.

or by writing by post or email to the Data Protection Officer of RATP Smart Systems, whose contact details are set out below in the section « Personal Data Protection Officer - Contact ».

You also have the right to recover your Personal Data in a structured, commonly used and machine-readable format, in order to transmit them to another controller, where applicable. You therefore have the possibility of requesting that RSS send you the data concerning you (identification and order data exclusively) in electronic format (csv file).

You may also provide RSS with instructions regarding the fate of your Personal Data after your death.

Where applicable, RSS will inform you of the reasons why the rights you exercise cannot be satisfied in whole or in part.

To exercise the rights mentioned in this article, you may contact RSS by attaching to your request a copy of an identity document using the contact details indicated below in the section « Personal Data Protection Officer - Contact ».

Retention periods for your Personal Data

RSS, as controller within the meaning of the applicable Regulations, undertakes not to retain your Personal Data beyond the period strictly necessary for the purposes for which they were collected, in accordance with the Applicable Regulations.

RSS, as controller within the meaning of the applicable Regulations, undertakes to archive or delete your Personal Data as soon as the purpose and/or the defined retention period expires. In all cases, the maximum periods are those described in the table below.

These maximum periods apply unless you request the deletion or cessation of the processing of your Personal Data before these periods expire, if their retention is no longer justified by legal requirements.

• Audience measurement, management of cookies and other trackers: See the page all about cookies and the Cookie Management Policy.
• Management of generic information intended for travelers related to the network: Your data are deleted 5 years from the response provided to the request.
• Management of travelers' personalized information related to the network: Your data are deleted as soon as consent is withdrawn or 3 years from your last action.
• Management of requests to exercise rights and questions regarding Personal Data: Your data are deleted 5 years from the response provided to the request.
• Management of the Bonjour relationship program: Your data are deleted as soon as your consent is withdrawn or 3 years from your last action.
• Commercial prospecting for acquisition purposes: Your data are deleted as soon as your consent is withdrawn or 3 years from your last action.
• Satisfaction surveys and customer studies: Your data are deleted 3 years from the collection of personal data.
• Management of data reporting to partners: Your data are deleted as soon as your consent is withdrawn or 3 years from your last action.
• Logged connection data: Your data are deleted 6 months from the date the data are collected.

Your data are secure

In accordance with the Applicable Regulations, the Site processes Personal Data securely and confidentially.

In particular, the Site implements all technical and organizational measures appropriate to guarantee the security and confidentiality of the Personal Data collected and processed, and in particular to prevent them from being altered, damaged or disclosed to unauthorized third parties, by ensuring a level of security appropriate to the risks related to the processing and the nature of the Personal Data to be protected, having regard to the state of the art and the cost of implementation.

The Site may include links to websites or external sources. You acknowledge that the GTU and this Personal Data Policy apply only to the use of the Site and do not in any way cover information collected and/or processed on external sites or sources, links to which may appear on the Site. Consequently, RSS cannot be held liable for the practices of these external sites or sources regarding the collection and processing of personal data, which are governed, where applicable, by the personal data policies specific to each of these external sites or sources.

Personal Data Protection Officer - Contact

For any request concerning the processing of your Personal Data, whatever the processing purpose, you may send your request or complaint to the RSS Data Protection Officer by contacting them:

By post at the following address: RATP Smart Systems Data Protection Officer « Site Bonjour » Immeuble Maille Nord II 8, Avenue Montaigne 93 160 Noisy-le-Grand

or

By email at the following address: [email protected].

RSS will endeavor to find a satisfactory solution to ensure compliance with the Applicable Regulations.

In the absence of a response or if the dispute persists, you have the option of lodging a complaint with the Commission Nationale de l'Informatique et des Libertés (3 place de Fontenoy - TSA 80715 – 75334 Paris cedex 07; tel.: 01 53 73 22 22) or with the supervisory authority of the Member State of the European Union in which you usually reside. Published on 14 November 2022.

This cookie policy describes the different types of cookies that we use on our website accessible at https://www.bonjour-ratp.fr/en/ (hereinafter the "Site"), accessible on your computer, mobile phone and/or tablet (hereinafter the "Device(s)").

We apply a cookie management policy that respects the right to privacy and we are committed to being transparent about the digital technologies we use.

Insofar as the information collected through cookies constitutes personal data, the provisions of this Cookie Policy are supplemented by our Personal Data Policy.

What is a cookie?

Cookies are files placed on your mobile phones, tablets and/or computers by our servers when you browse our website. They make it possible to personalize the services we offer you.

We use different types of "cookies", the nature of which is specified below:

• Cookies: A cookie is a small file placed on your Device when you visit our website. Any User accessing it may receive cookies from us or from third parties linked to external companies.
• Pixels: A pixel is a tiny image contained in emails and requires a call (providing information about the device and the visit) to a server to activate the pixel in those emails. Pixels may also allow us, as well as third parties, to place cookies on your browser.
• Local storage: Local storage allows the website to store information locally on your devices. It may be used to enable features, remember your preferences and speed up the functionality of our website.
• Other similar technologies: These are other tracking technologies similar to those indicated in this Cookie Policy. Similar technologies in this policy refer to pixels, local storage and other tracking technologies.

Three categories of cookies are used by our website:

• Cookies created and managed by our website and transmitted to third parties;
• Third-party cookies issued by external companies and used by our website;
• Cookies created and managed by our website for technical purposes (debugging, security) and to optimize browsing on our website.

These cookies make it possible to compile statistics and measure traffic and use of the various elements making up the Site (sections and content visited, paths taken, etc.). They allow us to improve the relevance and ergonomics of our services. They also allow us to report anomalies generated so that they can be corrected and to improve the service and manage its performance. They only collect pseudonymized data that does not allow you to be identified. They require your prior consent.

By refusing all or part of these cookies, you may not be able to benefit from all of the Site's features.

All of these cookies are placed on your Device(s) in accordance with the information set out below and, where applicable, according to the choices you have expressed regarding them.

What are the cookies used on our website for?

Cookies strictly necessary for operation and security These cookies are essential for browsing our website. Deleting them will not allow access to our digital tools.

Cookies from audience measurement solutions These cookies make it possible to compile statistics and measure traffic and use of the various elements making up our website (sections and content visited, paths taken, etc.). They thus allow us to improve the relevance and ergonomics of our services. They also allow us to report anomalies generated by our website so that they can be corrected and to improve the service and performance.

Cookies used for marketing and advertising targeting purposes These cookies are used for marketing purposes, in particular to display targeted advertising, carry out market research and assess the effectiveness of an advertising campaign.

How long do we keep your personal data transmitted by cookies?

Your choice, consent or refusal to have cookies placed on your Device(s), is kept for 6 months. The request is renewed at the end of this period.

Cookies have a maximum lifespan of 13 months.

The personal data resulting from cookies that we use for audience measurement purposes is kept for 25 months.

The personal data resulting from cookies used for marketing and advertising targeting purposes is kept for 25 months. These periods are independent of the privacy policies of third parties that access the personal data resulting from these cookies and whose links you will find below.

You will find precisely in the list below the names, description, nature, retention period of the cookies used on our website and the operating procedures according to the categories of cookies defined above.

Cookies managed by our website and transmitted to third parties (audience measurement solutions):

ga{container-id}: This cookie is used to best define the User's session

• Domain: bonjour-ratp.fr
• Protect your data (click to learn more)
• Type and retention period: Cookie, 13 months
• Operating procedure: This cookie is transmitted to a third party and requires the User's prior consent

_ga: This cookie is used to best define the User's session

• Domain: bonjour-ratp.fr
• Protect your data (click to learn more)
• Type and retention period: Cookie, 13 months
• Operating procedure: This cookie is transmitted to a third party and requires the User's prior consent

FPID: This cookie is used to best define the User's session

• Domain: bonjour-ratp.fr
• Protect your data (click to learn more)
• Type and retention period: Cookie, 13 months
• Operating procedure: This cookie is transmitted to a third party and requires the User's prior consent

didomi_token: This cookie is used to identify Users exposed to the consent banner.

• Domain: bonjour-ratp.fr
• Type and retention period: Cookie, 6 months
• Operating procedure: This cookie is transmitted to a third party and does not require the User's prior consent

euconsent-v2: This cookie is used to identify Users exposed to TCF IAB consent.

• Domain: bonjour-ratp.fr
• Type and retention period: Cookie, 6 months
• Operating procedure: This cookie is transmitted to a third party and requires the User's prior consent

_cf_bm: This cookie is used to ensure the Site's IT security.

• Domain: bonjour-ratp.fr
• Type and retention period: Session
• Operating procedure: This cookie is transmitted to a third party and does not require the User's prior consent

FPLC: This cookie is used to best define the User's session

• Domain: bonjour-ratp.fr
• Protect your data (click to learn more)
• Type and retention period: Cookie, 13 months
• Operating procedure: This cookie is transmitted to a third party and requires the User's prior consent

__dd_s: This cookie is used to ensure the security and performance of the Site

• Domain: bonjour-ratp.fr
• Type and retention period: Cookie, 365 days
• Operating procedure: This cookie is transmitted to a third party and requires the User's prior consent

Contact details of the data controllers for cookie tracking operations:

RSS: joint controller for all cookies issued by third parties or transmitted to third parties on the website.

• Cookies concerned: _ga, _gid, _gat, ga{container-id}
• Contact details of the controller for tracking operations: 8 Avenue Montaigne, RCSBobigny 519 874 598, Immeuble Maille Nord II, 93160 Noisy-le-Grand
• Privacy policy of the data controllers (Click to learn more)

Google Inc

• Cookies concerned: Google Ads, 1P_JAR, __Secure-3PAPISID, __Secure-APISID, __Secure-SSID,CONSENT, Secure-HSID, __Secure-3PSID, NID, SSID, HSID, APISID, Firebase Crashlytics, Performance, FirebaseAnalytics
• Contact details of the controller for tracking operations: Google Inc, 600Amphitheatre Parkway, Mountain View, CA 94043
• Privacy policy of the data controllers (Click to learn more)

Your choices regarding cookies

With the exception of cookies strictly necessary for the operation of our site, cookies placed on your Device(s) will only be placed provided that you have specifically and previously given your consent. Your consent may be withdrawn at any time.

This choice can be made on our website by clicking on the "Manage my cookies" tab. By refusing the placement of certain cookies on your Device or by deleting cookies stored on your Device, you may not be able to benefit from all of the features of our website.

Where applicable, we disclaim all liability for consequences linked to the degraded operation of our website resulting from the impossibility for us to record or consult the cookies necessary for their operation and that you may have refused or deleted.

The nature of these cookies is specified above.

Exercise your rights

The data collected or processed when you browse our website is intended for RSS, its processors and its partners, in order to improve the services offered on our website, facilitate your browsing, process your requests, create an account where applicable, and inform you of "Bonjour" offers and news subject to your acceptance.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such Personal Data (known as the "GDPR"), Directive 2002/58/EC of 12 July 2002 concerning the processing of personal data, Directive 2009/136/EC of 25 November 2009 on the protection of privacy in the electronic communications sector, and amended Law No. 78-17 of 6 January 1978 relating to data processing, files and freedoms, a Data Protection Officer will respond to requests for information relating to the processing of personal data and the cookie policy implemented by RSS.

To write to the Data Protection Officer

You benefit from rights of access, rectification, objection and, where applicable, the right to portability, restriction or erasure of data concerning you.

If you wish to exercise these rights, simply contact the Data Protection Officer and attach to your request a copy of an identity document:

By post, at the following address: RATP Smart Systems Data Protection Officer Immeuble Maille Nord II 8, Avenue Montaigne 93 160 Noisy-le-Grand

or

By email, at the following address: [email protected].

RSS will endeavor to find a satisfactory solution to ensure compliance with the Applicable Regulations.

In the absence of a response or if the dispute persists, you have the possibility of lodging a complaint with the CNIL or with the supervisory authority of the Member State of the European Union in which you usually reside.

Published on 14 November 2022. Updated on 28 May 2025.

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