The payment is refused. What should I do?
It happens that a payment is refused by your bank, making it impossible to confirm your order.
The most common reasons for bank refusal are:
- Insufficient funds in the bank account or payment limit reached.
- Expired credit card date.
- Card in opposition.
- Error in entering the 16 digits or the security code (CVV).
- Failure of 3D Secure V2 authentication.
In case of payment refusal, please contact your bank to find out the reason.
For more information, please refer to: What payment methods are accepted to purchase transport tickets?