How to change my password and personal information in the Bonjour RATP app?
You can manage your customer account from the application.
First, log in to your account from the application's menu page.
Once logged in, from the same page, click on "Manage my account".
You can then:
- Change your password.
- Modify your personal information (name, first name, phone number, and postal address).
Note: each account is linked to a unique e-mail address. If you wish to use a different e-mail address, please create a new account.
Good to know: If you encounter difficulties in modifying your personal information, please check the following points:
Regarding the phone number:
- The expected format based on the country prefix provided is incorrect.
- The phone number is already associated with another customer account.
During the data registration process:
- An error occurred (often related to an internet connection problem).
- The mandatory fields were not filled in.