What to do in case of difficulties validating my ticket?
First of all, check that NFC is enabled in the settings of your mobile phone. Your mobile phone should preferably be turned on, but the application does not need to be open.
Present the back of your mobile phone on the contactless reading target of the validator. Be careful, in some cases, the protective case may interfere with the validation.
If necessary, do not hesitate to contact an agent present in the station or at the station. If you have a Navigo Mois or Navigo Semaine subscription, the agent can give you a troubleshooting coupon to continue your journey.
- If you are never able to validate
You can request a refund by contacting the Navigo Customer Service. Refunded tickets will be removed from your mobile phone. If you have multiple tickets on your mobile phone, repeat this process for each ticket.
- If you are unable to validate at a specific station or station
Contact an agent present at the station or at the station to report a malfunction. The agent can perform checks and, if necessary, report the information so that the technical teams can intervene if the malfunction is related to the installations.
To contact the IDFM Customer Service, click on the button below, then on "Customer Service".