I have a problem loading tickets onto my Navigo pass

Some tips:

• The way to position the pass on the back of the iPhone or Android mobile phone may vary depending on the location of the NFC reader on your mobile phone (either at the top of the screen or in the middle).

• The mobile phone's protective case may create interference. In this case, remove the case to proceed with charging the purchased ticket on your pass.

• Make sure not to move the pass as it may interfere with charging on certain mobile phone models. In this case, place the pass on a flat surface (such as a table) and place the mobile phone on top until the charging is complete.

• If your pass has not been charged within one hour after payment, the payment transaction is automatically canceled. You will not be charged.