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I need assistance during my Vélib' ride

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  • I need assistance during my Vélib' ride

When returning your Vélib' to a docking station, make sure that the STOP icon is displayed correctly on the screen. Click HERE for more details on returning a Vélib'.


In case of any issues during the return process, it is essential to contact the Vélib' customer service immediately using the buttons below.


If the customer service is not reachable, you can then promptly log in to your account on the Vélib' website or application to complete the contact form by selecting the following fields:


Returning a Vélib' > Assistance > Bike return problem. Provide as much detail as possible about the issue encountered and take photos of your Vélib' (bike screen, bike number, docking station).

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Contact Vélib customer serviceAvailable Monday to Friday from 8am to 10pm, Saturday from 9am to 10pm and Sunday and public holidays from 9am to 7pm.Be redirected to the Vélib' websiteRedirection to the Vélib' website login page
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