How to transfer my tickets from one Android phone to another?
You have the option to transfer your tickets from one Android phone to another Android phone.
The transfer of tickets from an Android phone (A) to an Android phone (B) is done in two steps: first, backing up the tickets present on the Android phone (A), and then retrieving the backed-up tickets on the new Android phone (B).
Good to know: to perform these actions, an IDFM Connect account is required. During the backup/retrieval process, you will automatically be asked to associate your new Android phone with your IDFM Connect account.
1. To back up the tickets present on the Android phone (A):
- Go to the "Tickets" tab of the Bonjour RATP app (located at the bottom right of the screen)
- Click on "?" located at the top right of the screen, then on "Customer service"
- Log in to your IDFM Connect account
- Click on "My Phone"
- Click on "I would like to transfer the tickets from this phone to another one"
- Click on "Transfer"
- Click on "Continue"
- Once the backup is complete, the tickets are ready to be retrieved on another Android phone
Good to know: the tickets that are backed up are deleted from the Android phone (A).
Attention: please note that after performing a backup and restoration of your tickets and passes, it is then impossible to get them refunded. This is a technical limitation of Île-de-France Mobilités (IDFM).
If the backup is successful and you have a new Android phone, you can initiate the restoration of your tickets from the Bonjour RATP app on your new Android phone.
If the backup failed or your new phone is not compatible with the service, please contact IDFM customer service.
2. To retrieve the previously backed-up tickets on the Android phone (B):
- Open the Bonjour RATP app on the new Android phone where you want to retrieve your tickets
- Go to the "Tickets" tab (located at the bottom right of the screen)
- Click on "?" located at the top right of the screen, then on "Customer service"
- Click on "My Phone"
- Select "I want to retrieve tickets from another phone"
- Choose the content to retrieve and click on "Select"
- Finally, click on "Recover"
Please note: the transfer may sometimes be unavailable because the new phone already contains passes that are incompatible with the ones stored on your previous phone. In this case, we recommend using all the passes already present on your new phone before transferring the passes from your old phone.
Warning: do not transfer your tickets while you are travelling on public transport. In the event of an inspection, your most recent validation would no longer be visible and you could be fined.
Are you experiencing a problem? Please contact IDFM customer service only through the Bonjour RATP app by clicking the button below, then on "Customer Service". Contacting IDFM customer service requires having or creating an IDFM Connect account.
To back up your tickets.
Click on the "?" located at the top right of the screen.
Click on "Customer service".
Click on "My phone".
Click on "I would like to transfer the tickets from this phone to another one".
Click on "Transfer".
Click on "Continue".
Wait during the backup of your tickets.
Your tickets have been backed up and are ready to be retrieved from your new Android phone.
To retrieve your tickets on your new Android phone.
Click on "I would like to recover tickets from another phone".
Select the ticket you want to retrieve and click on "Recover".
The retrieval of your tickets has been successfully completed.
The selected ticket has been retrieved. It is now present on your new phone.