How to subscribe to Navigo Liberté+ using the Bonjour RATP app?
It is now possible to subscribe to Navigo Liberté + directly from the Bonjour RATP app.
- Go to the "Tickets" tab of the Bonjour RATP app (located at the bottom right of the screen),
- Click on "Buy a ticket",
- Then select "Navigo Liberté +" from the catalog,
- Finally, click on the "Subscribe" button (located at the bottom of the screen),
- Log in to your IDFM Connect account (or create one).
Attention: if you have transportation tickets stored on your phone, subscribing to Navigo Liberté + will take priority, and you will no longer be able to validate the already loaded tickets. We recommend using your tickets first before subscribing to Navigo Liberté +.
You can then fill in your subscription form:
1. Choose the desired activation date for your Navigo Liberté + contract.
2. Please click "Validate" to accept that your validation data will be stored on your smartphone. This information is required to allow you to review your consumption statements later.
3. Then, fill in your personal details by clicking "Complete my profile".
4. Upload your profile photo (this will be used for authentication in case of inspection).
5. Provide the bank account details you wish to use for automatic debit payments for trips made with your Navigo Liberté +. You will be asked to electronically sign your direct debit mandate (SEPA).
6. To complete your registration, review your Navigo Liberté + contract, check the box to accept the terms and conditions of sale and use, and click "Sign my contract".
Good to know: if needed, you can interrupt your subscription at any time and save it to complete later. To do so, click on the back arrow at the top left of the screen. You will then resume entering your information where you left off.
Note: confirmation emails will be sent to you at each step of your subscription.
For more information, please refer to: Why subscribe to Navigo Liberté + through the Bonjour RATP app?
Are you experiencing a problem? Please contact the IDFM customer service only via the Bonjour RATP application by clicking the button below, then on "Customer Service". Contacting the customer service of IDFM requires having or creating an IDFM Connect account.