How do I validate my Navigo Liberté + to make my journeys?
To use your Navigo Liberté +, please present the device on which your contract is loaded at the station to validate your trip.
If you encounter a difficulty validating with your Navigo Liberté +, first check that your contract is active on your phone. To do this:
- Go to the "Tickets" tab (located at the bottom right of the screen),
- Then select "Navigo Liberté +".
If your contract is inactive, a message will inform you of the reason. Depending on the case, you can then click on:
- "Link my contract",
- "Reload the load",
- "View my contract",
- "Settle the unpaid amount".
This will reactivate your contract.
Good to know: please note that when multiple tickets are loaded on the same device, validation occurs according to the following priority:
- the Weekly Navigo or Monthly Navigo takes priority over Navigo Liberté +;
- the Navigo Liberté + takes priority over other single tickets already loaded on the used device.
To avoid any confusion, we recommend not loading both a Weekly or Monthly Navigo and a Navigo Liberté + on the same device.
Attention:
- If you wish to purchase single tickets, ensure not to load them onto a device that already contains a Navigo Liberté +. They cannot be used until your Navigo Liberté + has been canceled.
- If you travel with multiple separate devices, each containing tickets or passes, make sure to present only the device you wish to validate at the station.
Otherwise, you might mistakenly validate multiple tickets for a single trip.
Example: a valid Weekly Navigo on a physical card and an active Navigo Liberté + on your phone.
To learn more about validation, please refer to:
- How to validate a ticket when it is stored onto my iPhone or Apple Watch?
- How do I validate a ticket using an Android mobile phone?
Are you experiencing a problem? Please contact the IDFM customer service only via the Bonjour RATP application by clicking the button below, then on "Customer Service". Contacting the customer service of IDFM requires having or creating an IDFM Connect account.