How to react to pickpockets?
Pickpockets can operate during your journey.
Here are some tips to protect yourself from their actions:
- Make sure to securely close your bags and luggage.
- Keep your wallet in an inner pocket.
- Do not leave your valuable items in plain sight.
- Stay vigilant when using your phone.
In case of theft of your personal belongings, please contact an RATP or SNCF agent who will guide you through the necessary steps.
You also have the option to file a complaint by directly making a statement at the police station or gendarmerie of your choice.
You wish to alert. To do this, you can:
- Immediately approach an agent present at the station or stop (call points are available in the areas).
- Call 3117. This phone number, shared between RATP and SNCF, has been set up to report any situation posing a risk to your safety or that of other travelers.
- Send a text message via 31177.
In case of loss of your personal belongings, please consult:
I've lost something on the RATP network. What should I do?
I've lost something on the SNCF Transilien network. What should I do?