How do I receive a refund for a ticket?

Only Ile-de-France Mobilités (IDFM) is able to decide if you are eligible for a refund of a ticket.

Refunds are made by bank transfer only, regardless of the payment method used when purchasing the ticket.

• If the bank details are registered in the customer's IDFM Connect account for automatic withdrawals, the transfer will be made to this bank account. If necessary, these details can be changed when requesting a refund. Otherwise, the payer's account at the time of the request will receive the transfer.

• If the ticket was paid by credit card, the bank details can be provided when requesting a refund.