How is the connection to the HCE service established?
The regular connection to the service is done automatically without any intervention from the client, at least every 72 hours. This connection is essential to ensure proper functioning. The client's mobile phone must regularly connect to the service via the data network (3G/4G/5G, WIFI).
For a better understanding, please refer to: What are the differences between HCE and eSE?
Are you experiencing a problem? Please contact the IDFM customer service exclusively through the Bonjour RATP application by clicking on the button below, then on "Customer Service". Contacting the customer service of IDFM requires having or creating an IDFM Connect account.