How can I obtain a refund for my RoissyBus tickets?

Since March 1, 2026, the RoissyBus service that connects Paris (Opéra) to Paris-Charles de Gaulle Airport (CDG) will no longer be provided.

To obtain a refund from IDFM for your already purchased RoissyBus tickets:

1) If the RoissyBus ticket is loaded on an Android or iOS phone or on an Apple Watch

You must send your refund request to IDFM's customer service, which is the only entity capable of processing refunds for tickets on phones:

• If you are viewing this FAQ on your mobile, click the button below "Contact IDFM from the Bonjour RATP app", otherwise go to the "Tickets" section of the app, help button "?"
• Then click on "Customer Service",
• Log in to your IDFM Connect customer account (or please create one if you do not have it),
• Select the option "I have another request".

You will receive an email confirming the refund.

To remove the ticket from your phone or watch, simply go to the Bonjour RATP app, in the "Tickets" section. It will indicate that the loading has failed and that it needs to be restarted. You will then be informed that the ticket is loaded. If it does not disappear immediately from the "Tickets" page, we recommend completely closing the app and reopening it.

2) If the RoissyBus ticket is loaded on a Navigo or Navigo Easy pass

To obtain a refund for your RoissyBus tickets, please first go to a ticket counter or a commercial agency (RATP or SNCF). An agent will provide you with a refund request form, as well as a consultation receipt for the pass indicating the presence of the RoissyBus ticket.

You must send by postal mail to the indicated address:

• the completed refund request form,
• the consultation receipt for the pass,
• the Navigo Easy pass containing the RoissyBus ticket.

You will then be refunded for the RoissyBus ticket (14€) and the Navigo pass (2€), for a total amount of 16€. You will receive your refund by check at your address.