Accessibility: how to get around and use Bonjour RATP
1. Accessibility: traveling and using Bonjour RATP
How to find an accessible route for wheelchair users in Bonjour RATP?
To search for an accessible route for wheelchair users in Bonjour RATP:
- Start a route search in Bonjour RATP,
- At the top of the results screen, tap on the "…",
- Open the "Mode of transport" filter,
- Select the "Reduced mobility" option.
Note: The app or website will then only suggest routes passing through stations and stops equipped with elevators or ramps.
Where can I find accessibility information for lines and stations?
If you want to know about the accessibility of transportation lines as well as the services and facilities available at stations or stops, we invite you to consult directly the transport providers’ websites:
- RATP: Accessibility | RATP
- Transilien: Accessibility in transportation | Transilien
Which lines are accessible for people with reduced mobility?
To date, the entire Paris bus network and tram lines are adapted for people with reduced mobility (PRM).
As for the metro, Line 14 is accessible independently. This is also true for the recent extensions of certain lines, such as lines 4, 11, and 14.
2. Accessibility of the application
Is the Bonjour RATP app compatible with screen readers?
Yes. The app is designed to be used with your smartphone’s native screen readers such as:
- VoiceOver on iPhone (iOS)
- TalkBack on Android
Good to know: We are continuously working to improve accessibility in order to ensure the smoothest possible navigation.
To do so, we refer to:
- The Web Accessibility Assessment Framework (RAWeb 1.1) for the website;
- The Mobile Application Accessibility Assessment Framework (RAAM 1.1) for the app (iOS and Android).
Can the text size be adjusted?
Yes. Bonjour RATP automatically adapts to the display and text size settings on your phone.
Where can I find accessibility settings on my phone?
To enhance vision, hearing, interaction, or to configure accessibility shortcuts, go to your phone’s settings:
- On iOS: Go to Settings > Accessibility
- On Android: Go to Settings > Accessibility
3. Customer service
How to report an accessibility issue?
Your feedback is valuable to help us improve the accessibility of the Bonjour RATP website and app.
You can contact customer service:
- by email via the form
- or by postal mail addressed to RATP Smart Systems, 8 Av. Montaigne, 93160 Noisy-le-Grand
My request concerns equipment or services at a station
If your request pertains to equipment or services available at a station or stop, please contact directly the customer service of the concerned transport operator.
For more information, please consult the Bonjour RATP accessibility statement