Victim or witness: raise the alarm at 3117 Your safety reflex across the entire Île-de-France network
No one should have to face an assault or a threatening situation alone. For your own safety, as well as that of other passengers, a single emergency number covers the entire Île-de-France network: 3117.
Easy to remember and usable in any circumstance, 3117 allows you to act immediately to stop danger and get help. It connects you with dedicated operators who assess the situation in real time and can coordinate the immediate intervention of security or emergency teams, depending on the need. Safety during our daily journeys is everyone's business: it is a safety reflex for yourself and for others so that everyone can feel safe, whatever their mode of transport: metro, RER, tramway, bus or train...
On your Bonjour RATP app, you will find a **3117 section at the bottom of the home screen**, opening a dedicated tab. You can **quickly contact 3117** —by phone or SMS—along with a reminder of the details to provide to the operator. A bit further down, a link will allow you to **download the 3117 app onto your phone**.
You can also find a 3117 section at the bottom of your itineraries.
How to use 3117?
The service is available through 3 quick and complementary means of action to assist you in case of danger:
- Voice call, by simply dialing 3117 on your phone: to raise the alarm verbally and be guided live,
- Text message, to 3117 7: to raise the alarm discreetly if you feel threatened or if you do not want to attract attention by speaking on the phone,
- The emergency button on your Bonjour RATP app.
As soon as you report an incident, your train, carriage or station is located so that agents can intervene as quickly as possible if necessary. It is available 24/7 across the entire Île-de-France network: metro, RER, bus, tramway or Transilien.
If you feel in danger, this reflex breaks isolation and enables rapid assistance.
When to use 3117?
**3117 is the emergency reflex **to keep within reach. It supports you when:
- You feel in danger,
- You are the victim of assault, harassment, sexist or sexual violence,
- You feel unwell or have fallen,
- You witness one of the situations above.
It is an easy, fast and discreet means of action. It provides quick and reassuring assistance if you are a victim, and it is also a simple and safe way to protect the person next to you in the carriage without exposing yourself to direct confrontation.
💡 Are you a witness and hesitating? A simple rule: it is better to report it.
