My Navigo Easy pass is malfunctioning. Can it be replaced?

In case of proven malfunction, your Navigo Easy pass is immediately replaced at all carrier counters, RATP counters, and SNCF Navigo Services counters.

The replacement is free, unless it is found that the malfunction is due to the user's failure to comply with the precautions for use stated in the General Terms and Conditions of Sale and Use of the Navigo Easy pass.

Replacement requires the return of the defective pass.