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I am unable to scan the vehicle

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  • I am unable to scan the vehicle

To scan the vehicle's QR code, you must first activate your mobile device's camera.


If the camera activation does not work, if you refuse to grant access, or if the camera cannot read the QR code, you can manually enter the QR code.


By scanning the QR code of the vehicle you wish to use, you will know the real-time rate applied.


For more information on the rates applied, please consult: How much does a ride with a Dott, Lime or Voi vehicle cost?

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