How do I connect to my IDFM Connect account?
If you are unable to log in to your IDFM Connect account, we invite you to click on the "I forgot my password" link on the Île-de-France Mobilités Connect login page.
If needed, the "I am unable to log in" link will provide you with additional information.
Security reinforcement
Île-de-France Mobilités enhances security for accessing IDFM Connect by adopting two-factor authentication.
Implementation of two-factor authentication:
- Users must, after entering their credentials (e-mail and password), provide a 5-digit code that will be sent to them by email on a complementary screen.
- Note that users have the option to disable two-factor authentication for 3 months if they declare that they are on a trusted device (checkbox in the process).
Strengthening password robustness requirements:
- Users must now comply with the new IDFM requirements (minimum of 12 characters instead of 8, not reusing the previous password, mandatory password change after 13 months).
- As a result, a mandatory password reset is required on the first login.
Are you experiencing a problem? Please contact the IDFM customer service exclusively through the Bonjour RATP application by clicking on the button below, then on "Customer Service". Contacting the customer service of IDFM requires having or creating an IDFM Connect account.